Terms

Last updated September 23, 2026

These terms cover gutter and eavestrough services from The Gutter Gang, 345 Wilson Ave, North York, ON M3H 5W1. For each visit you confirm a work order online; that work order is your agreement for that visit, and these terms summarize what it says.

Booking and your signature

Booking is $0 and needs no card. We email you a work order; confirming it online counts as your signature under Ontario's Electronic Commerce Act, 2000. We hold your spot for 48 hours while you confirm — after that the time is released.

Prices

Online prices are for a standard cleaning of your home type and storeys, plus any add-ons you pick, in Canadian dollars plus 13% HST. Large three-storey homes get a custom quote. Anything priced on site — like a minor repair — is optional and is only done after you approve the price.

Payment

The full amount, including HST, is due when the job is about half done — by Interac e-Transfer or cash to the crew. We send you a payment request at that point, and the crew finishes the work once payment arrives. Your before and after photos are emailed when we finish.

Changing or cancelling

Changes and cancellations are free up to 48 hours before your visit — use the "Manage your bookings" link in any of our emails, or call or text +1 (365) 217-9415. Inside 48 hours, please call or text us; a $50 visit fee may apply.

Weather and safety

If conditions are unsafe (ice, storms, high winds), we move you to the next service day for your area and confirm the new date by email. The crew may decline any part of a job it can't do safely.

Access

Please leave gates unlocked, keep pets inside, and clear the areas below the gutters. If we can't get safe access on the day, we'll call you to sort out a new time.

The Crew Plan

Crew Plan members get 15% off every visit, shown on each work order. There's no prepayment — each visit is booked and paid the same way as any other. Each late spring and late fall we email you to pick your next day. Cancel any time from your manage link, by replying to one of our emails, or by calling us; visits already booked stay booked unless you cancel them too.

Photos

We photograph your gutters and roofline before and after the job and email the photos to you. We don't publish photos of your home without asking you first.

Insurance and making it right

We're fully insured ($2M liability coverage) and WSIB-covered. If anything about the job isn't right, tell us and we'll come back to make it right.

General

These terms are governed by the laws of Ontario. How we handle your information is covered in our privacy policy. We may update these terms; the version on your confirmed work order applies to that visit.